Internal Product Support – Gauteng, SA

Purpose:
To take inquiries from customers internally and externally and expedite to benefit the branch and the Group.

Key Duties:
Functions

• Effective and efficient customer contact extracting the needs of the customer.
• Making accurate legible written notes of the customer, his needs, and the time frame requirements of each enquiry.
• Creating a stimulating environment which makes the preferred supplier to our customers.
• Ensure total participation and create synergy between diverse customer views and intentions.
• Stay within communicated time frames and provide accurate information timeously.
• Maintain a good relationship with customers.
• Communicate requirements to Manager and Products Division.
• Pro-active stock planning with Manager and Products Division.
• Develop selling skills to maximize sales opportunities and achieves goals.
• Create selling opportunities and overcome objections.
• Closing sales.

Education and Knowledge:

• Matric / Grade 12.
• Previous selling experience would be an advantage.
• Driver’s license.
• Customer Liaison experience.
• Hydraulics product knowledge is essential.